Frequently Asked Questions - HEY YO!

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Quick Answers

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Top 5 most asked questions - answered instantly

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How do I start chatting?

Getting started is super easy! Just visit heyyo.in/chat, choose a fun username, set your age, and you're ready to go. No email required, no lengthy signup process. You can start chatting with people from around the world in under 30 seconds.

Pro Tip: Choose a username that reflects your personality - it's the first thing people see about you!

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How do I block someone?

Blocking someone is instant and easy. Click the three dots (⋯) next to their message or username, then select "Block User." They won't be able to message you, see your profile, or interact with you in any way. You can also report them at the same time if they violated our rules.

Remember: Blocking is permanent unless you choose to unblock. Trust your instincts - if someone makes you uncomfortable, block them immediately.

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Is my information safe?

Absolutely! We use end-to-end encryption for all messages, never store your real name or personal details, and don't require email addresses. Your conversations are private, your location is never shared, and we have strict policies against sharing any user data with third parties.

Security Note: We're GDPR compliant and regularly audited by security experts. Your privacy is our top priority.

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How do I report someone?

Click the report button (🚨) next to any message or profile. Choose the reason (harassment, inappropriate content, spam, etc.), add any additional details, and submit. Our moderation team reviews every report within 2 hours, 24/7. Your report helps keep everyone safe.

Important: Reporting is anonymous and confidential. The person you report will never know it was you.

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Is HEY YO! really free?

Yes! HEY YO! is completely free to use. You can chat unlimited, make friends, join groups, and use all core features without paying anything. We do offer HEY YO! Premium for users who want extra features like custom themes, priority support, and advanced privacy controls, but the basic experience is always free.

No Hidden Costs: We'll never charge you without explicit consent. Free means free - no credit card required, no surprise bills.

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Help Categories

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Browse by topic to find exactly what you need

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Getting Started

Account setup, first steps, basic features

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Safety & Privacy

Blocking, reporting, privacy settings

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Features & Functions

How features work, tips and tricks

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Technical Support

Troubleshooting, bugs, compatibility

🚀 Getting Started

How do I create an account?

Creating an account on HEY YO! is incredibly simple and takes less than 30 seconds. Here's how:

Visit heyyo.in/chat on any device
Choose a unique username (this is how others will see you)
Enter your age (must be 13 or older)
Optionally add a profile picture or emoji
Click "Start Chatting" and you're in!

No email required, no verification needed. We believe in making connections as easy as possible while keeping you safe.

What should I do first after joining?

Welcome to HEY YO! Here's your perfect first-day checklist:

1. Set up your profile: Add a fun bio, choose interests, and set your status message

2. Learn the safety features: Know how to block, report, and adjust privacy settings

3. Join a public room: Start with topic-based rooms that match your interests

4. Read our community rules: Understanding guidelines helps you have better conversations

5. Start chatting: Be friendly, respectful, and authentic - that's the HEY YO! way!

How do I find people to chat with?

HEY YO! offers several ways to connect with amazing people:

🎲 Random Chat: Get matched with someone new instantly
🏠 Public Rooms: Join conversations about topics you love
🔍 Interest Matching: Find people who share your hobbies
🌍 Location-Based: Connect with people in your area (optional)
👥 Friend Suggestions: Discover friends of friends

Pro tip: The more interests you add to your profile, the better our matching system works!

🛡️ Safety & Privacy

What information do you collect about me?

We believe in radical transparency about data collection. Here's exactly what we collect and why:

✅ What we collect:

• Username and age (for safety and age-appropriate matching)
• Messages you send (encrypted and stored temporarily)
• Basic usage patterns (to improve the service)
• Report and safety data (to protect the community)

❌ What we DON'T collect:

• Your real name or email address
• Your exact location or IP address
• Your browsing history or other app usage
• Your contacts or phone number
• Any personal documents or photos

Bottom line: We collect only what's necessary to provide a safe, fun chat experience. Your privacy is sacred to us.

How do I adjust my privacy settings?

You have complete control over your privacy on HEY YO!. Here's how to customize your settings:

🔒 Profile Visibility:

Choose who can see your profile: Everyone, Friends Only, or Nobody

💬 Message Settings:

Control who can message you: Everyone, Friends Only, or Verified Users Only

🔍 Search Visibility:

Decide if others can find you in search results

📍 Location Sharing:

Turn location-based matching on or off (always optional)

Access these settings: Click your profile picture → Settings → Privacy & Safety

What should I do if someone is bothering me?

Your safety and comfort are our top priorities. Here's your action plan:

🚨 Immediate Actions:

Block the user immediately (click ⋯ → Block)
Report them (click 🚨 → Select reason → Submit)
Screenshot evidence if it's serious
Don't engage further - let our team handle it

⚠️ For Serious Threats:

• Use our Emergency Report feature
• Contact local authorities if you feel unsafe
• Reach out to our Crisis Support team

Remember: You're never alone. Our moderation team is available 24/7, and we take every report seriously.

⚙️ Features & Functions

How do group chats work?

Group chats on HEY YO! are perfect for connecting with multiple people who share your interests:

Creating Groups:

Click "+" → "New Group" → Add friends or make it public → Set topic and rules

Joining Groups:

Browse public groups by topic, get invited by friends, or use group codes

Group Features:

Admin controls, member management, shared media, group events, and custom themes

Group Limits: Up to 100 members in private groups, unlimited in public rooms

Can I share photos and videos?

Yes! HEY YO! supports rich media sharing with safety features built-in:

✅ Supported Media:

• Photos (JPG, PNG, GIF up to 10MB)
• Videos (MP4, MOV up to 50MB, 2 minutes max)
• Voice messages (up to 5 minutes)
• Stickers and emojis
• Documents (PDF, TXT up to 5MB)

🛡️ Safety Features:

• AI content scanning for inappropriate material
• Automatic blur for potentially sensitive content
• One-time view option for private photos
• Report media feature

Privacy Note: All shared media is encrypted and automatically deleted after 30 days for your protection.

What's HEY YO! Premium?

HEY YO! Premium enhances your experience with exclusive features and benefits:

✨ Premium Features:

• Custom themes and chat backgrounds
• Priority matching and faster connections
• Advanced privacy controls
• Unlimited group creation
• Premium stickers and emojis
• Read receipts and typing indicators
• Priority customer support
• Ad-free experience

💰 Pricing:

$4.99/month or $39.99/year (save 33%)

7-day free trial • Cancel anytime • No hidden fees

Important: All core features remain free forever. Premium just adds extra polish and convenience!

🔧 Technical Support

Why can't I connect to chat?

Connection issues can be frustrating. Here's how to troubleshoot:

🌐 Check Your Internet:

• Try loading other websites to test connectivity
• Switch between WiFi and mobile data
• Restart your router if using WiFi

🔄 Browser/App Issues:

• Clear your browser cache and cookies
• Try incognito/private browsing mode
• Update your browser to the latest version
• Disable browser extensions temporarily

🛡️ Firewall/Security:

• Check if your workplace/school blocks chat sites
• Temporarily disable VPN if using one
• Ensure antivirus isn't blocking the connection

Still having issues? Contact our support team with your device info and error messages.

Which devices and browsers are supported?

HEY YO! works on virtually any modern device with internet access:

✅ Fully Supported:

• Chrome 90+ (recommended)
• Firefox 88+
• Safari 14+
• Edge 90+
• Mobile browsers (iOS/Android)

⚠️ Limited Support:

• Internet Explorer (basic features only)
• Very old mobile devices
• Browsers with JavaScript disabled

📱 Mobile Experience:

Optimized for touch, works great on phones and tablets, no app download required

💻 Desktop Experience:

Full feature set, keyboard shortcuts, multi-window support

How do I report a bug or technical issue?

We appreciate bug reports! They help us make HEY YO! better for everyone:

🐛 What to Include:

• Detailed description of what went wrong
• Steps to reproduce the issue
• Your device type and browser version
• Screenshots or screen recordings if possible
• Time and date when it occurred

📧 How to Report:

• Use the "Report Bug" button in settings
• Email support@heyyo.in with details
• Use the feedback form on our website
• Contact us through social media

Response Time: We typically respond to bug reports within 24 hours and fix critical issues within 48 hours.

FAQ & Help