Your Privacy is Our Priority
We believe in complete transparency about how we collect, use, and protect your personal information. Your trust is everything to us.
Welcome to HEY YO! ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chat platform and related services (collectively, the "Service"). We are committed to protecting your privacy and being transparent about our data practices.
We believe privacy is a fundamental right. We collect only the minimum data necessary to provide our service, use end-to-end encryption for all messages, and give you complete control over your information.
By using HEY YO!, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
We collect information you provide directly to us, information we obtain automatically when you use our Service, and information from third parties in limited circumstances.
When you use our Service, we automatically collect certain information about your device and usage patterns:
We do NOT collect precise location data. We may derive general location (country/region) from IP addresses for legal compliance and service optimization, but this is not linked to your identity.
We may receive limited information from third parties only in these specific circumstances:
We use the information we collect for specific, legitimate purposes that directly benefit your experience on HEY YO!. We never use your data for purposes you haven't consented to.
We only use your information for the specific purposes listed above. We will never use your data for unrelated purposes without your explicit consent. If we want to use your information for a new purpose, we'll ask for your permission first.
For users in the European Union, we process your personal data based on the following legal grounds:
HEY YO! has never sold personal information and never will. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the limited circumstances described below. We require all third parties to respect the security of your personal data and treat it in accordance with applicable law.
We work with trusted third-party companies to help us provide our service:
All service providers are contractually bound to protect your data and use it only for specified purposes.
We may disclose information when required by law or to protect safety:
We review all legal requests carefully and provide only the minimum information required by law.
To protect our community, we may share limited information:
In the unlikely event of a business transaction:
You would be notified of any such transaction, and your rights under this Privacy Policy would be preserved.
Protecting your information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
HEY YO! maintains the following security certifications and compliance standards:
Security is a shared responsibility. Here's how you can help protect your account:
You have significant control over your personal information. Depending on your location, you may have additional rights under laws like GDPR (EU), CCPA (California), or PIPEDA (Canada).
You can request a copy of all personal information we have about you.
You can correct any inaccurate or incomplete information.
You can request deletion of your personal information ("right to be forgotten").
You can export your data in a machine-readable format.
You can limit how we process your information in certain circumstances.
You can object to certain types of processing, including marketing.
Exercising your privacy rights is easy and free:
If you're a California resident, you have additional rights under the California Consumer Privacy Act:
If you're in the European Union, you have rights under the General Data Protection Regulation, including all the rights listed above plus:
HEY YO! is a global service with users worldwide. This section explains how we handle international data transfers while maintaining strong privacy protections.
Primary data centers with SOC 2 compliance
GDPR-compliant data processing
Regional data centers for performance
When we transfer your data internationally, we ensure it receives the same level of protection through:
Where legally required, we store data locally within specific regions. For example, EU user data is primarily processed within the EU, with transfers outside only when necessary and with appropriate safeguards.
You have options regarding international data transfers:
HEY YO! requires users to be at least 13 years old. We do not knowingly collect personal information from children under 13. If you're under 18, please get parental permission before using our service.
We take children's privacy seriously and have implemented special protections for users under 18, in compliance with COPPA (Children's Online Privacy Protection Act) and similar laws worldwide.
If your child uses HEY YO!, you have the following rights:
To exercise parental rights or if you believe your child under 13 has provided information to us:
We use several methods to verify user age and prevent underage access:
We keep your information only as long as necessary to provide our service, comply with legal obligations, and protect our legitimate interests. We believe in data minimization and automatic deletion.
| Data Type | Retention Period | User Control |
|---|---|---|
| Chat Messages | 30 days | Delete anytime |
| Profile Info | While account active | Edit/delete anytime |
| Usage Analytics | 26 months (anonymized) | Opt-out available |
| Safety Reports | 7 years | Contact support |
We may retain information longer than the standard periods in these circumstances:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any changes.
For significant changes affecting your rights
Prominent notification when you next use the service
Notice on our website and help pages
Clarifications, formatting, or non-substantive updates
Notice: Updated policy posted with revision date
New features, updated practices, or expanded explanations
Notice: In-app notification and email to registered users
Significant changes to data use, sharing, or your rights
Notice: 30-day advance notice via email, in-app, and website
When we make significant changes, you can:
We maintain a history of significant policy changes:
We're here to help with any questions about this Privacy Policy or how we handle your personal information. Our privacy team is dedicated to protecting your rights and ensuring transparency.
123 Innovation Drive, Suite 500
San Francisco, CA 94105
United States
HEY YO! Europe Ltd.
45 Tech Square, Floor 12
London EC2A 4DN
United Kingdom
Delaware Corporation
Registration: DE-123456789
VAT ID: GB123456789
Thank you for trusting HEY YO! with your privacy.
We're committed to protecting your personal information and being transparent about our practices.
Join HEY YO! knowing your privacy is protected by industry-leading security and transparency.
End-to-end encrypted • GDPR compliant • Your data, your control